Time&Space® Services

Time&Space® includes overviews videos throughout the system to assist end users learn the basics.

The in-built videos are often sufficient for end users, whereas administrators and system implementors (especially of the Elite and Enterprise editions) benefit from training courses and personal training services.

Training courses are available for all of the core and editions of Time&Space®.

Our structured courses are designed to ensure your administrators, implementors and key users are fully trained, empowering them to extract the maximum return on investment in your Time&Space® system.

It is well known that hands on training increases retention by 20% over passive training and this increases to 75% when people are given the chance to practice what they have just learnt, and these are the key principles employed in our personal training program.

Training is performed on a dedicated sandbox database, using your own data that trainees enter and is entirely hands on, led by a personal trainer who remains with you throughout your implementation.

Although a little more expensive than standard training courses, Time&Space® personal training is our customers' favorite training program for good reason.

"Tell me and I forget. Teach me and I remember. Involve me and I learn."
Benjamin Franklin, 1706-1790.

We couldn't have said it better. Our videos tell you, our training courses teach you and our personal hands on training involves you.

Although you can learn a lot from the built in training videos, without doubt, customers that utilize our implementation services know Time&Space® well, and can tell whether they have the right configuration from day one. Whereas self learning customers may take months to fully appreciate whether their configuration is optimal. Of the customers that seek our assistance to optimize their configuration, most are self taught and tell us if they could wind the clock back, they'd utilize our implementation services, even to just review their configuration before they went live.

As Time&Space® is highly configurable, it is important to ensure your system is designed and configured in the optimal way the first time around, particularly for the more powerful Elite and Enterprise systems.

Our implementation coaches typically work as mentors to assist your staff in designing and implementing your Time&Space® configuration, as we find this encourages self sufficiency. However, we can alternatively perform this for you, then train your administrators. Whatever your preferred route, we can work with you to tailor your implementation program to suit your needs.

Perfect Start is an advanced program typically utilized by our larger customers and more complex or Enterprise implementations.

Using techniques learned over the years with our on-premises solution, Perfect Start is designed around our 11 stage implementation which provides a highly planned, tailored, no compromise implementation experience. Please contact us to learn more.

After customers implement Time&Space®, their focus naturaly shifts to day-to-day management and maintaining the status quo.... and so do the services we provide you.

Built into every Time&Space® system is friendly, easy to use help desk system which has been specifically designed to help you manage communications with your end users and with Timewatch. From day-to-day support tasks such as fielding questions from end users, requesting help, advice, training or other Timewatch service, to logging and tracking progress on a suspected software fault, it couldn't be easier. You even receive your own user searchable knowledge base to log common questions & issues, answers and procedures.